Locating and Installing Your Download When your download is complete please use the instructions below to begin the installation of your download or locate your downloaded files on your computer. If you have any questions before sending your camcorder in for repair we welcome you to call and talk to one of our experienced Canon technicians. There are typically no two drops that are the same. If after thoroughly testing your camcorder all checks fine, you may continue using it however you may want to be cautious and always have a backup with you in case it fails. So, if another unrelated problem occurs within 6 months, just send it back in and we will take care of it for you — no charge!

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This card is most important in order to be sure you are contacted right away should there be a safety inspection, modification or product recall under applicable laws or regulations.

Canon Knowledge Base – Transferring video recordings to and from a computer XH A1S and XH G1S

The sound may either be cutting in and out, scratchy, or you maybe you just hear a buzz or no sound at all.

I use an HV10 as a deck for this reason – I had a similar problem with my XH-A1 and, having got it repaired, decided not to take any more chances. The problem is, when I connect it to my Canon, my computer doesn’t recognize it. Thank you for helping us maintain CNET’s great community. Canon brand peripheral equipment and software which may figewire distributed with, or factory loaded on, the Equipment, are sold ‘AS IS’ without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose.


These tiny white specks are known as dead, missing, hot, or stuck pixels.

Please try again now or at a later time. You are reporting the following post: February 11th, One camera wins that position and the other loses. Sometimes these issues can be caused by the mechanism hanging up.

Capturing on my Canon XH A1 (cables?)

While we have the camcorder apart we fully clean and service the entire camcorder. I’m trying each camera separately.

Your XH-A1 camera will need to be sent in to assess the damage.

XH-A1 and GL2, which both of the standard firewire 4-pin Why are both my Canon cameras not able to connect to my Macbook Pro Late using a firewire 4-pin to firewire 9-pin ? We have a blog article that goes over how to safely connect the DV Firewire cable from your XHA1 to the computer to avoid damaging the firewire connector port or the internal circuitry in your XHA1: We do lots of checks and testing and also play back multiple alignment test tapes.

I don’t have both cameras connected at the same time. An optional accessory for the GL2, the BP can deliver up to three-and-a-half hours of recording time using the viewfinder only or up to minutes when the LCD screen is used. DO NOT glue it. Try doing a new recording and check the results. Works as it should. I heard a Canon rep say once in relation to firewire issues and the A1 that you must set the camera’s date and time setting.


Don’t know about component capture out and intensity pro. The result of this is more dead pixels or white spots showing up in your picture. Advertisements or commercial links. See your browser’s documentation for specific instructions.

How did you replace the firewire cirduit board? The sole warranty with respect to such non-Canon brand items is given by the manufacturer or producer thereof. This is typically caused by putting excessive pressure on the front microphone.

Page 1 of 2 1 2 Last Jump to page: If that firewire cable works on the Sony. If you just repair the drive circuitry and not the CCD sensor the problem will recur.

XHA1 Firewire Problem! at

As a firwire thing you can do, we recommend that you do not store any liquids like drinks, water bottles, or sunblock in the same bag or case that you carry your camcorder in. You will be directed to the nearest service facility for your Equipment. An optional accessory for the XL1S, the BP can deliver over two hours of recording time using the color viewfinder.